When a clinic and a manufacturer connect

Nothing retyped. Nothing chased.

A clinic runs its wound record on Clozure. A manufacturer runs its catalog, forms and coverage criteria on Clozure. Connect the two and the Insurance Verification Request (IVR), the order and the documentation behind them move between the sides without being retyped, re-attached or chased.

The clinic side The manufacturer side

Four steps that read from one record.

The clinic works on the left. The manufacturer works on the right. What crosses the seam is never retyped and never arrives as an email with three PDFs attached.

  1. Clinic

    Verify

    Start the Insurance Verification Request from the patient's wound. It fills from the record, in the manufacturer's own form, with the coverage criteria per product shown before you submit.

    Across the seamThe filled IVR, in the manufacturer's own form, with the wound record behind it.

  2. Manufacturer

    Review

    The IVR lands in a queue, oldest first. Approve, deny or ask for more. The PDF your team files today comes out the other end.

    Across the seamThe decision, on the clinic's record the moment it is made.

  3. Clinic

    Order

    Kits, products or DMEPOS dressings. Each product carries its own requirements. Met, missing and who resolves it sit on the order, and the written order is signed in the app.

    Across the seamThe order with its checklist and the signed written order attached.

  4. Manufacturer

    Fulfil and prove it

    Ship, track the lot and the delivery, and complete Part B and DMEPOS documentation on one surface.

    Across the seamThe documentation bundle, exported when the biller asks for it.

What each side gains.

For the clinic
  • No retyping. The manufacturer’s own IVR form fills from the patient, the wound and the provider, conservative care included.
  • Criteria before you submit. Each product on the wound shows where it stands under the coverage criteria the manufacturer loaded.
  • The checklist on the order. Met or missing, named, with the fix next to it, before it ships. The written order is signed where the order is.
  • Answers in the record. The decision, a request for more information and the shipment all land on the patient’s timeline.
For the manufacturer
  • IVRs arrive complete. Filled from the record in your form, documents attached. Your reviewer opens a record, not an email thread.
  • Your rules run at the clinic. The coverage criteria on your products drive the clinic’s checklist before the order reaches you.
  • The gap is named per order. Part B and DMEPOS lanes show what each order still lacks. Nudge the facility for the one thing missing.
  • Prove it when asked. Fulfil with lot and tracking, then export a bundle of each ready order’s signed written order, IVR and wound documents.

The walkthrough.

Four moments. The record does the carrying.

The IVR fills from the chart.

Start it from the wound. The manufacturer’s own form fills from the patient, the wound, the provider and the conservative-care entries. Attach the facesheet and insurance card, submit, and the clinic’s part is done. One request covers this patient with that manufacturer.

From the record
  • PatientName, date of birth, payer
  • WoundLeft heel DFU, 6.0 cm²
  • Conservative careOffloading, four weeks
  • ProviderTreating clinician
Into the manufacturer’s form
  • Section 1Filled
  • Section 2Filled
  • Section 3Filled
  • DocumentsFacesheet, insurance card
Submitted, needs a decision

The manufacturer decides from a queue.

Oldest first, with the wait on each row. Approve, deny with a reason, or request more information. The decision lands on the clinic’s timeline the moment it is made, and a request for more is answered with a note and documents from the same screen.

IVR-2026-57, waiting 15 days
  • Approve
  • Deny, reason required
  • Request more information

Whichever it is, the clinic sees it on the patient’s timeline, not in an inbox.

The checklist rides on the order.

Built from the manufacturer’s coverage criteria for this product and the patient’s payer. Met or missing, who resolves it, and the fix next to each. The written order is signed in the app. An admin at the clinic confirms the order before it moves; flagged means it needs their eyes, not that something is wrong.

Wound documentation card on an order: docs partial, 6 of 9 requirements met, 67 percent, a View full compliance button, and three wound-shared items still needed with a link to complete them on the wound.
Six of nine met on this order. The three open items live on the wound, one link away.

Everything lands back on the record.

The decision, the confirmed order, the shipment with lot and tracking, the delivery. The manufacturer’s compliance queue shows the document state per order and exports the bundle when the biller asks. The clinic records each application with lot, size and photo. One timeline answers both sides.

Treatment journey on a wound: IVR approved, order closed, treatment not started, and a next-action banner naming the compliance item to resolve on a specific order.
Back on the wound: the IVR decision, the order, the treatment, and the next action, in one strip.

Start on either side.

Clinics start on the standalone app, free for six months from the day they onboard. Manufacturers and distributors send us the catalog, forms and coverage policies and we load them. When a clinic and a manufacturer are both on Clozure, we connect the accounts and the IVR and order switch on.

Join the free clinic pilot Bring your catalog onto Clozure

At the show? Find the 360 Medical team, or scan the code on their badge.