For manufacturers and distributors

Clean requests in. Documented orders out.

Clinics fill your Insurance Verification Request (IVR) from the wound record, order from your catalog under your coverage criteria, and complete the documentation before the order ships. Your team decides, fulfils and proves it from one queue.

Talk to us about your catalog See it connected to a clinic

We load your products, HCPCS codes, coverage policies and forms with you. Your providers sign in and order.

Manufacturer review

Action needed

IVR-2026-114, submitted from the wound record. Three signals from the form. The decision is yours.

  • Conservative care documented
  • Date of service provided
  • Provider NPI present

Signals reflect what the submitted form contains, not a verdict. You decide.

An IVR as your reviewer sees it: the signals from the form, then the decision.

The clinic’s paperwork is your receivable.

You already require an IVR before you ship. Today it arrives as phone calls, faxed PDFs and email threads, and the documentation behind it stays at the clinic until a payer asks for it. When it is not there, the clinic’s account with you ages, ordering slows, and product you already shipped is written off. The gap was on their side. The loss lands on both.

Clozure puts the requirement list on the order at the clinic, built from the coverage criteria your products carry. The missing item is named while the patient is still in the room, not when the biller asks months later.

92.4%

of improper Medicare payments for surgical dressings in CMS’s 2024 CERT report were documentation errors: nothing on file, or not enough. CMS CERT 2024.

Every request arrives already documented.

Clinics on Clozure capture what your coverage criteria ask for at the visit. An IVR or an order cannot leave the record without its checklist, so your team decides, ships and bills from proof instead of chasing it.

  • Operations

    One queue, oldest first, with the documents attached and the reason recorded on every decision.

  • Finance

    Nothing is marked ready for billing until every required document is on file, and the missing one is named.

  • Reps

    One named gap to chase instead of a phone call.

Built for HIPAA-regulated workflows — encryption, audit trails, and access controls run underneath every feature.

Your rules, their record, one queue.

Everything the clinic captures is already in the shape your team needs. You decide, fulfil and prove it from one place.

  • The IVR queue

    Needs-your-decision, oldest first, with aging. Each IVR arrives filled from the wound record in your own form; its PDF matches what your team files. Approve, deny or request more information. Revise and resubmit keeps the history.

  • Your forms, your codes, your criteria

    A catalog with HCPCS codes, a sizes library defined once, kits with primary and supporting components. IVR and order forms built in the app. Coverage criteria per product, resolved by jurisdiction and state Medicaid. Contract terms per account; every price change records a reason.

  • The compliance queue

    Part B and DMEPOS lanes. Document state per order: awaiting, partial, complete, ready for billing, submitted. Past due and stale called out. The missing item named on every order.

  • Nudge the specific gap

    Ask the facility for the one thing missing, from the order, with a cooldown so nobody is asked twice in a day. Export a bundle when the biller is ready: a ZIP with a manifest of every ready order’s signed written order, IVR and wound documents.

  • Fulfilment with lots and tracking

    Lot and expiry per line, carrier and tracking number, delivery confirmed. Confirmed through shipped, delivered, billed and closed, with back-ordered and returned flagged. Every application at the clinic records the lot, so a recall traces to the patient.

  • One pipeline, and the health behind it

    Home is three steps: decide IVRs, fulfil orders, clear the document queues. Customer health per facility shows which accounts are slipping. Roles for admin, ops, finance and reps.

Back to the receivable

The queue is your receivable, one row at a time.

Each row is an order your team has decided and is fulfilling. What stands between it and billing is named on the row, with whose job it is to clear it, so the proof goes out with the bill instead of after the denial.

Put your catalog where your providers already order.

Send your product information however you have it: a spreadsheet, a line card or a catalog PDF, with the IVR and order forms you use today and the coverage policies they reference. We load the catalog, match your IVR fields so nothing your facilities expect goes missing, set up the account and roles, then run one recorded training with your team before the first clinic submits.

Distributors run the same way: your own account and catalog, the same queues and the same rules, and the clinic connections you manage.

Bring your catalog onto Clozure See how it works, connected

At the show? Find the 360 Medical team, or scan the code on their badge.